FAQ

  • What is your return policy?

    We offer exchanges on regular-priced items within 7 days of receipt, subject to availability.

    All sales of discounted items and accessories are final.

    For more information, visit our Shipping & Returns page.

  • How do I exchange a holiday gift I received from Serenity West?

    Holiday exchanges can be made until January 12th, 2026. Email us at info@serenitywest.ca or visit us in-store.

    The item(s) must be unworn, tags still on and intact and you must present a receipt or gift receipt.

    Exchanges are to be made for item(s) of equal or greater value.

    No returns or refunds.

  • How long does shipping take?

    For shipping within Canada, please allow 3-5 days for regional and 5-10 days for national orders.

    International shipping may take up to 3 weeks.

    Please allow extra time during the holiday season.

  • Can I collect my order at your store?

    Absolutely, we offer free in-store pickup for online orders. Simply select the "Pick-Up In-Store" option at checkout. You'll receive an email notification when your order is ready for collection.

  • How can I find my size?

    Our sizing chart is available on product pages where applicable.

    Alternatively, send us an email or give us a call for more information.

  • How should I care for my garments?

    For best results, wash in cold water and line dry.

    More details on care can be found here.

  • What is the fabric quality like?

    We prioritize natural fibres like linen that are not only comfortable but also environmentally friendly. Our products are crafted for durability, style, and minimal environmental impact.

  • What forms of payment do you accept?

    We accept debit cards, cash and all major credit cards.

  • Where is your store located?

    Our store is situated at 3057 Granville St., Vancouver. For our hours, please click here.

  • Do you offer any in-store exclusives?

    Yes, most of our unique and stylish accessories are exclusively available in-store.

    Visit us to explore the full range.

  • Do you have gift cards?

    Yes, we offer gift cards. They are a wonderful way to share the serenity, and they can be purchased online here or in-store.

  • Do you carry other clothing brands?

    We're proud to carry high-quality lines like Cup of Joe Denim, Saint James, GR Nature and more - brands that share our dedication to quality and sustainability.

  • Do I have to dry clean my silk pieces?

    We do recommend dry cleaning silk to ensure it doesn’t shrink and maintains its condition for a long time. However, we have washed our silk pieces and found there is minimal shrinkage. If you prefer to machine wash, please do so with caution. Use a gentle wash cycle and gentle soap, and avoid using fabric softeners.

  • What are you doing for sustainability?

    Sustainability is at the core of Serenity West. From sourcing natural fibres to using eco-friendly packaging, we're committed to making responsible choices.

    Learn more here.

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